top of page



FREE shipping to Puerto Rico and United State.  Shipments will be made by regular mail through USPS. This could take anywhere from 3 to 14 business days. Our store is 100% online and all orders will be mailed the following Thursday after completing your purchase on our website and confirming it. Once the tracking number is obtained, it will be provided to the email you used to place the order. Once the tracking number is provided, we are not responsible for delays, losses or damages caused by third parties. IMPORTANT: Some products are sent by third parties and these can take up to 20 days to be sent. In the purchase process you are notified about the time it takes to be received.

Return Policy

Our main interest is customer satisfaction so that their experience with us is highly positive.

The return of items purchased at by VickyRoque applies to certain merchandise. All returns that apply must be made within 5 days after the date of receipt of the order.

All our products are final sale. All pieces of swimwear, lingerie, underwear or intimate clothing do not apply for return; exchange, credits, or refunds. All other products such as jewelry accessories, garments, handbags, belts, glasses, notebooks, cosmetics, as well as soaps, glasses and fragrances, as well as other details not classified as clothing, apply a credit, as long as they are in their packaging and unused (intact). We do not give money back or refunds.

To apply for a refund and obtain a credit, you must write to us at or contact us through our business WhatsApp 607-608-2009.


  • All products will be checked before processing a return.

  • Credits will be applied upon receipt and review of the returned product (within 10 business days of receipt).

  • You have 5 days to claim and an additional 5 days (for a total of 10 days from receipt of order) to return the merchandise to us via USPS. (We let ourselves be carried away by the postmark of the mail).

We are here to help you create positive experiences. If you still need to contact us after reviewing our policies, you can do so by email at or our WhatsApp for business 607-608-2009.

As soon as possible we will reply to your message.

Credit will be given in the form of a coupon for the value of the returned merchandise less a 5% service charge. All coupons are valid for 45 days to be used. After these 45 days, it loses effectiveness and you will not be able to use it.

bottom of page